Shipping & Delivery
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Express Shipping orders will usually take 2/3 business days.
Standard Shipping orders will usually take 5/7 business days.We aim to have all orders shipped within 24 hours of being placed. All orders will receive a tracking link to securely track your package.
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SHIPPING RATES:
Republic of Ireland & United Kingdom - Standard Shipping (Tracked) - €5
Republic of Ireland & United Kingdom - Express Service Tracked (1/2 days) - €10
Republic of Ireland & United Kingdom - Orders over €100 - Free Express Shipping
Europe - Standard Shipping 5/7 days (Tracked) - €5
Europe - DHL Express (2/3 days) - €12.50
Europe - Orders over €100 - Free DHL Express Shipping
USA & Canada - Standard Shipping 5/7 days (Tracked) - €5
USA & Canada - FedEx Express Shipping (2/3 days) - €12.50
USA & Canada - Orders over €100 - Free FedEx Express Shipping
Rest Of The World - (See Checkout) (DHL / FedEx Express) - €15.00
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Yes, we offer free express shipping on all orders over €100
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Once your order is sent you will receive a confirmation email with your tracking number on it. If you click on your tracking number it will bring you directly to the live tracking of your parcel.
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Yes, we ship our jewellery all over the globe.
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There is NO customs or duty fees on all UK, EU & USA orders.
For all other international countries, orders may be subject to customs or import duties and tax charges. Please check with your country’s regulations to see if there will be any additional costs.
Returns & Refunds
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Yes, We offer 14 days returns.
If you wish to return any item please reach out to us at info@commonlines.com and the team will guide you through our returns process.
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If you wish to return any item please reach out to us at info@commonlines.com and the team will guide you through our returns process.
All items should be sent back to us unworn and in their original packaging.
Our earrings are non-refundable due to hygiene reasons.
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You can return your items up to 14 days after receipt of delivery.
During Holiday periods we are happy to extend our returns period to 30 days.
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We aim to process all returned orders within 7 working days of delivery back to us.
All refunds will be credited to the original payment method.
You will be notified via email once your return has been processed and the refund has been confirmed.
Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.
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Unfortunately sale items cannot be refunded, Sale and Promotional orders will be offered store credit to the sale price.
Warranty & Repair
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Yes all our products are backed by our Lifetime Warranty.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us as soon as possible when noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
If your product is damaged, fades or does not work under normal use, the warranty gives you the right to a one-time replacement of the jewelry for free - all we ask is that you cover the shipping costs, that's all!
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Please contact us at info@commonlines.com with your order number and images of the item showing the fault and our customer service team will resolve this for you.
Products & Fit
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To ensure your jewellery remains looking as new and shiny as possible, We strongly recommend you to follow our aftercare instructions.
Sterling Silver is a precious metal and will last a lifetime once looked after properly. All products made from sterling silver can oxidize over time due to exposure to the air and chemicals.
Here are some tips to keep your precious metals in great condition:
- Polish with a silver polishing cloth.
- Store in its Common Lines dust bag when not in use.
- Avoid contact with chemicals such as perfumes & deodorant.
- Remove jewellery before swimming, showering and heavy exercise.
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All of our pieces are designed in house and crafted with careful attention to detail and state-of-the-art precision by the best jewellery manufacturers in the world.
All our jewellery is handcrafted in .925 sterling silver and contains an anti-tarnish coating to produce long-lasting color, shine, and durability.
Our jewellery is crafted with the same top materials and quality craftsmanship as other luxury jewellery brands but without the traditional markups.
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Yes of course!
Our materials are specifically chosen for their durability, so that you can wear your Common Lines pieces every day and in all aspects of life.
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All our jewellery is waterproof but like all precious metals, to maintain our pieces for the longest time, you will want to keep away from any harsh chemicals.
All Common Lines jewellery is waterproof, sweat-proof and heatproof.
Other Frequently Asked Questions
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If you need to change or cancel your order, please contact us immediately at info@commonlines.com
Unfortunately, once your order has been dispatched, we are unable to make any changes or cancelations.
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We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay and Klarna.
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We are happy to help answer any and all questions. You can reach us at info@commonlines.com